All items available for purchase on the Official Webstore are final sale and non-returnable.
By purchase of a commissioned custom order, you are agreeing to the following terms and conditions:
-Once an agreement has been made between the customer and ZsaszSays Limited via Email/Facebook/etc, the PayPal address will be given. The customer is expected to pay the agreed payment amount within the discussed deadline. If the customer fails to place payment before deadline, they are agreeing to cancelation of the sale.
-Once payment has been completed, the customer has 24 hours to cancel the order and request a refund (if they choose to do so). After that time, the customer has committed to the order, and no refund will be permitted.
-Payment is to be completed (excluding shipping cost) up front, unless otherwise agreed upon.
-Payments in partial quantities are available to orders of $300 or more (before taxes/fees). First payment is to be paid up front and has the same conditions listed above. This payment is a deposit, and is non-refundable. The second and final payment must be placed by the date agreed upon to receive their order. By placing an order using the partial payment plan, the customer agrees to these terms and conditions. This option varies between projects.
-Once order has been placed, and payment has cleared, a confirmation email will be sent to the customer's PayPal email address with a 9 digit order number. Keep this unique number handy, because its the reference number we use for organizing our orders. You can use it to get updates directly from our VIP page, or by contacting us.
-Time frames and deadlines given are approximate estimates and can change at any time. ZsaszSays Limited will retain constant communication with the customer and contact with any delays during the duration. We ask that the customer has patience during the project's duration and keep in mind that problems/issues can arise, so time frames and/or dead lines may be adjusted to accommodate the solutions.
-Once the order has been completed, we will contact you to confirm your shipping address. We will then send a final shipping fee quote. Once the final shipping fee payment has been completed, we will ship your order within 3 to 5 days (unless otherwise notified). A confirmation email will be sent containing your shipment details.
-Shipping time frames differ between orders. Domestic shipments usually take 1-5 business days to delivery, while International shipments can take weeks. It all depends on where the package is being shipped to. Basic insurance is included with every order, full insurance can be requested at the customers expense.
-ZsaszSays Limited is not responsible for any damages and/or losses that may occur during the shipping process. Items are professionally packaged with the most protection possible, and leave our location in 100% perfect condition. Anything after that is completely out of our hands, and is the shipping courier's responsibility. If damage occurs, please contact your local post office as soon as possible and place an insurance claim. We can assist you in finding the right steps, anything beyond that is the customer's responsibility. All rights reserved.
-ZsaszSays Limited will retain constant contact with the customer during the project's duration. If no contact has been returned by the customer after 90 days (from the last contact), we reserve the right to treat the order as abandoned and the sale will be null and void. No refund will be given.
-If the customer has any questions, comments, suggestions, grievances, etc, we ask that you please contact us directly so we can help in any way possible or rectify any problems that you may have.
-Any other terms & conditions can and/or will be discussed during the commission agreement process.
L E G A L I N F O R M A T I O N
All original artwork, photography, design, merchandise, media, and product design is legal property of ZsaszSays Ltd. You may not attempt to reproduce, use commercially, market, or use without written consent unless otherwise stated or negotiated. However, you may share our work freely with proper attribution (i.e. credit given to the respected owner).
© Copyright 2017 ZsaszSays Limited. All Rights Reserved.
If you have any other questions that were not answered above, feel free to email ArkhamInc@live.com.
1) HOW DO I CONTACT ZSASZSAYS LTD?
We have many different means of contact. You can contact us directly by emailing ArkhamInc@live.com. You can visit our Contact page for more information.
2) HOW DO I PURCHASE YOUR PRODUCTS?
We have several options to buy our products. Our surplus products and occasionally production run products are conveniently available on our Official Webstore. If you have an idea of your own and would like to commission a custom order you can contact us by the information listed in #1 above. Most of our products are individually commissioned custom orders or personal art pieces, but most can be made again at the customer's request.
3) WHAT ARE YOUR PRICES?
Unless the item is listed on our webstore, there are no set prices. Each project requires different supplies and labor, so prices are adjusted to accommodate those factors. If you're interested in commissioning a custom order, please email us at , and we'll get back to you at our earliest convenience to discuss prices, time frame, details, etc.
4) HOW LONG DOES AN ORDER TAKE?
The duration of a project all depends on what the order is. Each order takes a different amount of time depending on the size, detail, and difficulty of the piece. Some projects can be finished within a week, while others can take more than several months. Other factors that can delay production are holidays, order backup, family emergencies, etc. Just keep in mind that patience is key in custom work. We will always be sure to contact the customer for updates and/or any delays/issues during the project duration.
5) HOW DO I PAY FOR A CUSTOM ORDER?
We accept PayPal as our preferred payment method. The PayPal address will be given once a commissioned custom order has been agreed upon between ZsaszSays Limited and the customer. Payment is generally required up from, but we do offer other options. More info about our Payment policies can be found below in our Terms & Conditions.
6) CAN I PAY IN SEPERATE PAYMENTS?
We do offer payment plans. Customers can place a payment of half of the total order price up front, and the second half payment can be placed at any time during the duration of the project. Final payment must be placed by the time the order is ready to ship. More info about our Payment policies can be found below in our Terms & Conditions.
7) WHEN DO I PAY FOR SHIPPING?
Shipping cost is not charged until the order is ready to ship. This policy is in place due to the fact that the final weight differs between packages. You can request a pre-shipping quote based on an approximate weight by giving us your shipping address. Keep in mind that the quote given is just an estimation, and can change by the time final shipping cost is charged.
8) WHAT SHIPPING METHOD DO YOU USE?
We generally use USPS, but occasionally use UPS and/or FedEx at the customer's request. We try our best to use the most affordable and reliable shipping options to ensure the best price for our customers. Basic insurance is included, full insurance is available for an additional cost at the customer's request. We package all of our orders with the utmost care and professionalism to ensure they get to our customers 100% safe and unharmed.
9) DO YOU SHIP INTERNATIONALLY?
We ship worldwide! We can ship to any country that has a shipping service. Please be aware that the customer pays for shipping, customs fees, insurance, etc. Customs forms are filled out by us, you can make a request if you would like any specific information added.
10) IS THERE A NEWSLETTER I CAN SIGN UP FOR?
We have a members-only club called "The VIP" which includes our official newsletter. Sign-up and use is completely free! Once you sign-up, you can enter the home page and use all of the awesome features of the all-in-one customer interface. Join The VIP by clicking this link.
11) DO YOU OFFER DISCOUNTS?
We offer many different discounts and special offers throughout the year. Most are announced on the official Facebook page, as well as our official newsletter. We also offer "trade for work"; if youre an artist or own product that you would like to offer.
12) DO YOU EXHIBIT AT CONVENTIONS?
We exhibit at public events from time to time. Exhibitions will always be announced and promoted through our many social media outlets, as well as our website. We are always open to invitations. If you are organizing an event and would like to book ZsaszSays Limited, you can email us directly at with the subject "Event Booking".